MSP Spotlight – A Dog Mentality To Service

Last month I was interviewed as part of Linode’s Managed Service Provider Spotlight Series. The result was 50 mins of talking about what it’s like to be a business owner and my goals for the industry we work in.

So go get yourself a cup of tea and have a listen… you don’t really even need to watch… perhaps we should start a podcast? 😉

We covered a large number of topics including:

  • 02:15 – Why the name ‘Dogsbody’?
  • 04:04 – Which services do you offer?
  • 08:04 – How do you charge for services?
  • 13:00 – What does your ideal customer look like?
  • 16:10 – Why do you choose to work with open-source technologies?
  • 20:00 – Is support something you sacrifice when using open-source?
  • 24:32 – Why do you choose to work with multiple cloud providers?
  • 34:13 – Which cloud tech should MSPs look out for?
  • 38:10 – Recruitment and staff development
  • 40:19 – The role of apprenticeships
  • 42:40 – Advice for MSPs

Has something here sparked your interest? Do get in touch and we’d be glad to help.

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