Your dynamic SaaS or web business will have ongoing requirements. We’re here to deal with them. Quickly.
Whether you have a new customer website to build, you need to spin up additional capacity or you need help with an IT Security Audit to win a deal, Dogsbody Technology’s Inlife helpdesk support is available to you as “Support as a Service”.
We’ll even connect into your Slack team if you need us to.
We’re guessing you don’t want to be dealing with your customers’ infrastructure questions? We can act as a white-labelled helpdesk for your customers. For web agencies, we know how valuable this is.
“We know you internally as our crack team of Linux commandos.
Keep doing what you’re doing.”
– Paul Marden, Director, Carbon Six Digital
There’s a list below of just some of the activities we get up to for our customers. We stop short at making the tea (unless you’re on our campus, in which case we’ll deliver), however there’s not much we won’t do…
Helpdesk as a service
Our server management customers have 30 minutes of help included with each incident. Anything outside of that time falls into our helpdesk service
That said, we are ‘normal’ human beings and won’t charge for simple one line replies
how to fix repeated issues
low resources fixes
SSL renewal and implementation
We will register/set up new domains
We will communicate via email, phone, Slack, as required
We will provide a single point of contact
We provide a 2 hour SLA (often much faster) on an 8/5 week (UK timezone)