On-demand expertise

Nothing stands still in the world of IT.

Your dynamic SaaS or web business will have ongoing requirements. We’re here to deal with them. Quickly.

Whether you have a new customer website to build, you need to spin up additional capacity or you need help with an IT Security Audit to win a deal, Dogsbody Technology’s Inlife helpdesk support is available to you as “Support as a Service”.

We’ll even connect into your Slack team if you need us to.

We’re guessing you don’t want to be dealing with your customers’ infrastructure questions? We can act as a white-labelled helpdesk for your customers. For web agencies, we know how valuable this is.

“You are so efficient!!! It looks amazing, exactly what I had in mind!!!
I’m really grateful for your help and advice earlier and I appreciate the ideas.”

– Steven Curic, Psychotherapeutic Counsellor and Clinical Supervisor – Steven Curic MBACP.

There’s a list below of just some of the activities we get up to for our customers. We stop short at making the tea (unless you’re on our campus, in which case we’ll deliver), however there’s not much we won’t do…

Helpdesk as a service

• Our server management customers have 30 minutes of help included with each incident. Anything outside of that time falls into our helpdesk service
• That said, we are ‘normal’ human beings and won’t charge for simple one line replies
• Advice includes:
  • how to fix repeated issues
  • low resources fixes
  • SSL renewal and implementation
  • E-mail deliverability
  • DNS issues
• We will register/set up  new domains
• We will communicate via email, phone, Slack, as required
• We will provide a single point of contact
• We provide a 2 hour SLA (often much faster) on an 8/5 week (UK timezone)
• We provide fully itemised billing each month